Participant Handbook
Everything you need to know about your rights, your supports and how we work together at Shyna Promise.
Welcome to Shyna Promise
This handbook is your guide to understanding how we work, what you can expect from us, and what we ask of you. We believe an informed participant is an empowered one.
Official Document
Shyna Promise Participant Handbook
Our comprehensive guide covering your rights, our services, how to raise concerns and everything in between. Available as a PDF for easy reading and printing.
What's Inside the Handbook
Welcome & About Us
Who we are, our story, our values and our commitment to you and your family.
Your Rights
Your rights as an NDIS participant and how we uphold them in every interaction.
Our Responsibilities
What you can expect from our team — our obligations to you under the NDIS Code of Conduct.
Service Agreements
How service agreements work, what they include and how to make changes.
Feedback & Complaints
How to raise concerns, give feedback, and what happens when you make a complaint.
Privacy & Confidentiality
How we collect, store and protect your personal and sensitive information.
Safety & Incidents
Our approach to keeping you safe and what we do when something goes wrong.
NDIS Funding & Billing
How NDIS funding works, how we invoice and what to do if you have billing questions.
Key Contacts
Important phone numbers and contacts including the NDIS Commission and advocacy services.
Need a printed copy?
If you'd like a printed copy of the handbook posted to you, or need it in an alternative format such as large print or audio, just get in touch and we'll arrange it for you.
Have a question about your supports?
Our team is here to help. Reach out any time and we'll get back to you within 1 business day.